Atlas Investment Reports

Refund & Cancellation Policy

Effective September 9, 2026

This policy applies to reports ordered through Atlas Investment Reports, a service of Barham Investment Group, LLC. Each report is custom research work that begins soon after you order, so timing matters. We aim to be fair and to resolve every issue quickly — if something is wrong with your report, tell us first and we will make it right.

Before work has started

If you cancel before we have begun researching your property, you receive a full refund. Email [email protected] with your order details as soon as possible.

While the report is in progress

If you cancel after research has begun but before the report is delivered, we will refund your payment less a reasonable charge for work already performed. In most cases where little work has been done, this is still a full or near-full refund.

After the report is delivered

Because a delivered report is completed custom work, orders are generally non-refundable once the report link has been sent. However:

  • If the report contains a material factual error caused by our work, we will correct and re-deliver it at no charge.
  • If the report is substantially incomplete relative to what your tier promised (not simply because a fact was genuinely unavailable for the property and the report says so), we will either complete it or provide a partial or full refund at our discretion.
  • If you believe the report fell short, contact us within 14 days of delivery and we will work with you toward a fair resolution.

If we cannot complete your report

If we determine we cannot produce a report that meets our standard for your property — for example, the property cannot be reliably identified, or essential information is unavailable — we will tell you and issue a full refund. A report that honestly discloses specific unavailable facts is still a completed report and is not, by itself, grounds for a refund.

Consultation calls (Premium tier)

If you purchased a tier that includes a consultation call and we are unable to schedule it within a reasonable time, you may request a refund of the difference between the Premium price and the standard Investment Report price.

How refunds are issued

Approved refunds are returned to your original payment method through Stripe, normally within 5–10 business days depending on your bank.

How to request a refund or cancellation

Email [email protected] from the address on your order, or reply to any email we have sent you about the order. Include the property address and the approximate order date.